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| Aloha - Aleph's Fully Electronic Automatic
Black Car Services Callback System |
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| What is Aloha? |
| Aleph pioneered the creation of Aloha
in a brilliant effort to provide a lightning fast complete IVR (Interactive
Voice Response) automatic call back systems to the Black Car Industry.
Aleph Aloha optimally speeds up the process of calling back customers
with their car number and ETA (estimated time of arrival). |
| With the advent of CAD (Computer
Aided Dispatch), MDTs (Mobile Data Terminals) and other technologies
being so widely used in the Black Car Industry, the common bottleneck
in dispatching rooms has moved from dispatchers to knock-off operators
- same problem, just a different place. Aleph's Aloha System fully
automates the callback function, a brilliant solution! Black Car Companies
virtually eliminate the bottleneck completely, while achieving the
highest levels of both efficiency and customer service.
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| Aleph's Aloha utilizes high powered
PC technology and innovative programming as its engine.
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| How Aloha Works |
| Once Aloha selects a qualified call,
it will dial the customer directly. |
| The customer will hear the following:
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| This is ABC company calling for Mr. John Smith,
for your car number and expected time of arrival, please press 1.
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| ACSIs CAD (Computer Aided Dispatching)
System automatically processes your customer's orders and assigns
a vehicle to serve their needs... |
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| As soon as Mr. Smith presses 1 on his phone,
he will then hear the following:
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| Your car number is 300 and will be there in 15
minutes. Thank you for choosing ABC company. To speak to a live operator,
please press 0.
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| The text in italics is narrated in a digitally
synthesized voice. The rest of the message is narrated in a digital
recording by a human voice. (1) The customer simply presses 1 on their
telephone set, (2) hears their car number and ETA and (3) has their
call automatically knocked off in your dispatching system. It's that
simple. No human intervention needed whatsoever with Aloha. If the
customer chooses instead to speak to a live operator, the call can
then easily be automatically transferred to the knock-off group by
the telephone system.
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| How Aloha Benefits Your Clients and You |
| Frees Call Takers to Process More
Transactions
Reduces Dispatching Room Headcount & Associated Cost
Provides Your Clients with Information Quickly
Reduces Telephone Line Related Expenses
Optimizes Customer Satisfaction
Once again, Aleph uses the power of technology to deal with complex
business process challenges while benefiting you!
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